Valkyrie Vets is committed to protecting the privacy and confidentiality of personal information that we collect from our clients and website users. This Privacy Policy explains how we collect, use, and disclose your personal information, including information related to SMS communications.
Information We Collect
We may collect personal information from you when you visit our website, contact us through our website, sign up for SMS communications, or use our services. The types of personal information we may collect include:
- Name, address, and contact information (phone number and email address)
- Pet’s name, age, and medical history
- Payment information (credit card or bank account information)
- Mobile phone number and SMS communication preferences (if you opt in)
How We Use Your Information
We use your personal information to provide you with veterinary services and to manage our business operations. Specifically, we may use your personal information for the following purposes:
- To communicate with you regarding your pet’s medical care
- To process payments for our services
- To send appointment reminders, customer care messages, and service-related communications via SMS (if you have opted in)
- To send promotional materials or newsletters (only if you have given us consent to do so)
SMS Privacy & Mobile Opt-In
If you opt in to receive SMS communications from Valkyrie Vets, your consent and mobile phone number will be used solely for customer care, appointment-related, or service-related messaging.
No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.
Disclosure of Your Information
We may disclose your personal information to third parties only in the following circumstances:
- To provide you with veterinary services (e.g., sharing your pet’s medical history with a specialist or referral hospital)
- To process payments for our services (e.g., sharing your payment information with our payment processor)
- To facilitate SMS delivery through our messaging service providers (solely for message delivery and not for marketing use)
- To comply with legal obligations (e.g., sharing your information with law enforcement or regulatory authorities)
Third-Party Websites
Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the privacy practices or content of these websites.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, and use. However, no transmission of data over the internet or via mobile networks can be guaranteed to be completely secure, and we cannot guarantee the security of any information you transmit to us.
Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information, please contact us immediately at 248-220-7400.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page periodically to review any changes.
Terms & Conditions (SMS Messaging)
By consenting to receive SMS messages from Valkyrie Vets, you agree to receive customer care and service-related text messages from us.
- Reply STOP to unsubscribe at any time
- Reply HELP for help
- Message and data rates may apply
- Messaging frequency may vary
Contact Us
If you have any questions or concerns about our Privacy Policy, Terms & Conditions, or our handling of your personal information, please contact us at 248-220-7400.